Clearly Better Commercial

3 Ideas on How to Retain Commercial Tenants

How to retain commercial tenants is a major concern for most commercial property owners. To do so, you must discover the things that keep current tenants happy and attract new ones. Here are three ideas on how you can keep your current tenants happy so they’re more likely to renew their lease with you.

1. Build Professional Relationships with Tenants

If rent collection is the only interaction you have with your tenants, your relationship with them is likely neutral at best. You can build your relationship with your tenants by taking time to learn about their business and their needs for their space within your building. Take their calls and give them a heads up when you need to access their space for maintenance and repairs.

You can also build your relationship with your tenants by asking them what they love about your property and what you could do to improve the tenant experience. Then, act on their advice. Investing a little in them makes it more likely that they’ll be loyal tenants for years to come.

2. Make Property Improvements

All buildings require ongoing care to operate efficiently and reliably. Retain commercial tenants by showing that you’re dedicated to keeping your property safe, functional, and attractive for them and their visitors.

Maintenance and improvements should be part of your annual budget for every one of your properties. If it’s been a few years since you’ve updated the common spaces in your office building or if the landscaping around your property is looking rundown, invest in some upgrades. Not only will this help your tenants attract new business, you’ll likely attract a few new tenants yourself.

3. Hire a Professional Property Management Company

If you’re a busy property owner managing multiple locations and dozens of tenants, partnering with a professional property management company is a necessity. Clarity Commercial can help you build and manage your tenant relationships, from finding new tenants and responding to their maintenance requests to lease renewals.

A happy tenant is a lease-paying tenant. Clarity Commercial can help you find great tenants, build professional relationships, and maintain your property to keep your tenants happy for years to come. Contact us today to discover if partnering with us would be a good fit for your property.


Commercial Real Estate

Plan Now for 2023 Property Maintenance

Planning for your property portfolio’s routine maintenance and scheduled updates can help you manage your cash flow and keep your tenants happy. Now is a great time to plan for your 2023 property maintenance.

Schedule Your Walkthroughs Now

Walkthroughs help you keep a pulse on each of your properties. You can perform your walkthroughs yourself or outsource them to your property management team. We suggest walking through each of your properties at least once a quarter. Now is a good time to get all of your 2023 walkthroughs on your calendar.

During a walkthrough, look for obvious signs of damage as well as routing maintenance tasks that need to be completed, such as replacing light bulbs, checking smoke detectors, and replacing HVAC filters. Be ready to interact with your tenants and respond to their urgent requests.

Arrange Regular Cleaning Services

Every portfolio benefits from regular review of maintenance vendors. Whether you already have a cleaning service you trust or you’re on the hunt for a new relationship, reviewing your current cleaning needs and adjusting your contract can help you manage expenses while continuing to keep your tenants happy.

If you have a commercial cleaning service, be sure to confirm that your properties are on their schedule for 2023. Be sure to ask them if their services or rates have changed since last year. Then, confirm when you can expect them to visit your properties, whether it’s weekly, biweekly, or monthly.

Schedule HVAC Maintenance Visits

While you’re arranging your cleaning services, be sure to reach out to your HVAC vendor and schedule your 2023 maintenance visits. No one wants to be surprised by an HVAC issue when it’s -20 degrees outside.

When you’re scheduling your routine HVAC maintenance, confirm that your service provider is available for emergency repairs and maintenance. Don’t forget to ask about any rate increases so you’re not surprised if and when an HVAC emergency occurs.

Confirm Snow Removal and Landscaping Services

As you’re making your calls to your cleaning and HVAC providers, add your landscaping and snow removal company to the list. Exterior maintenance is as important as interior maintenance is. Your properties’ curb appeal helps you attract and retain tenants. Regular exterior maintenance helps you avoid more costly repairs down the road, too.

On your call, confirm your properties are on the vendor’s list for snow removal. Then, ask them when you can expect spring cleanup and regular warm-weather maintenance to start.

Plan for Investments in Updates and Upgrades

When you’re budgeting, it’s important to not only plan for routine maintenance costs but also for anticipated updates and upgrades to your properties’ mechanical systems, exterior features, and interior finishes. They may include a new HVAC system, updated windows, a new roof, or replacing the flooring throughout a building. All of these costs are normal and should be expected, which is why they should be a part of your budgeting and forecasting planning.

Commercial property maintenance can be a full-time job, especially if you own more than one property. That’s why many property owners outsource maintenance to a professional commercial property management company like Clarity Commercial. To work with one of our professional property managers, contact Clarity Commercial today.


Subcontractors You Want on Your Team

One of the primary responsibilities of a commercial property management company is the hiring and management of onsite workers. Hiring subcontractors rather than part-time or full-time employees saves money, is easier on HR, and ensures you get the best quality and timely work possible.

Here are a few of the types of subcontractors Clarity Commercial finds, vets, hires, and manages as part of our property management services. These are the professionals you need on your team to help you maintain and manage your properties.

Building Maintenance Crew

Your building maintenance crew is onsite regularly to ensure your property remains in good working order. Your crew makes sure common areas are clean and functional and addresses tenant maintenance and repair requests. Depending on the needs of your building and your tenants, you may require a single crewmember or an entire team to keep up with maintenance and repair demands.

Mechanical Professionals

Periodically, your property’s mechanical systems require maintenance and repair. For most property owners, subcontractors are the right choice for HVAC, plumbing, electrical, and other mechanical work. Clarity Commercial works with only the best mechanical pros in the Twin Cities to ensure our customers’ mechanical systems are properly maintained.

Landscaping and Snow Removal Crew

All Minnesota property owners need great landscaping and snow removal crews on their list of subcontractors. Your property’s landscaping plays a role in attracting and retaining tenants, so hiring a competent landscaping crew is important. In the winter months, working with a reliable snow removal team ensures your driveway, parking lot, walkways, and entryways are clear and safe.

Window Washing Professionals

Your property’s large windows are a selling feature. Regular window washing keeps them clean and clear. Most commercial property windows are too large for someone to do on their own without the proper safety equipment. A window washing crew that comes out a few times a year can make sure your building looks great.

Finding, hiring, and managing subcontractors is a job all its own. Trust commercial property manager Clarity Commercial to find, vet, and manage the subcontractors you need to keep your property working and looking its best. Contact us today to get started.

Building Strong Tenant Relationships

Tips for Building Strong Tenant Relationships

Every commercial landlord wants to have happy, long-term, paying commercial real estate tenants. Just like anything worth having, building strong relationships with your tenants takes work. Here are Clarity Commercial’s top tips to strengthen the relationships you have with your tenants to ensure they stay happy, long-term tenants who pay the rent on time.

Communicate Regularly

Open and honest communication is the foundation of a strong tenant-landlord or tenant-management relationship. During lease negotiations, be clear about the expectations tenants can have for you regarding when, how, and how often you’ll communicate with them and vice versa.

Tenants are busy people just like you, so use a variety of methods to reach out to them. Letters in the mailbox or under the door, phone calls, emails, and texts are all effective ways to keep in touch with your tenants. You may also consider using a property management app to manage your communication with tenants.

Be Firm Yet Fair

Your property is a business, and your tenants have all signed agreements with you to pay rent every month for a certain length of time. As last year taught us, life happens. When dealing with tenants on any issue, but especially on issues regarding payment, it helps to be firm yet fair and empathetic. You and your tenants are not adversaries. If an issue arises, work together to find a solution.

Maintain and Repair Tenant Spaces

You expect your tenants to pay on time and be considerate to their neighbors and to you. In return, they should trust that you will answer their questions and address their requests and concerns directly, quickly, and professionally. Take maintenance and repair requests seriously and solve them the right way the first time. Implement a property improvement plan that includes property updates and upgrades to anticipate and prevent future tenant complaints.

Be Interested in Your Tenants’ Success

Your tenants are business owners, just like you. Be interested and invested in their success. The more successful they are, the more likely they are to continue to rent space from you, and possibly even expand their footprint. Your interest in their success will also make it easier for them to recommend you to the other business owners in their networks.

Building strong tenant relationships takes work, but pays off in timely rent payments and happy, long-term tenants. For help building and maintaining strong relationships with your tenants, partner with commercial property management company Clarity Commercial.